Been wanting to read this for a long time, and finally got around to it. Thank you so much for writing this!! This is an amazing post, and I've already begun sharing it with my network.

After reading, only one thing isn't sitting right with me, and I'd love to hear your thoughts around it: You wrote "I remember the reason I am in the US: America has an outsized influence on the rest of the world, and American policy and lifestyles cause an enormous amount of suffering globally” - but this feels like it runs counter to many of the amazing quotes and insights you embedded within points 1, 2, 3, and especially 8.

Isn't the utilization of American colonially-gained, supremacy "power" only serving to validate and ultimately strengthen that power?

(Note: Sadly, Medium does not support tooltips. To get the full experience of this article, you have to read it where I originally published)

1. Who is this for?

While respecting the difference between knowledge and mastery of a subject1, my goal in this article is to give readers an understanding of the nature of services and provide them with some tools so they can begin thinking critically about how services can be improved. Since service design is fundamentally an application of Human-Centered Design (HCD), readers will benefit from having a basic understanding of HCD’s process and principles before proceeding.2

(View the original post w/ footnotes @ )

Why do we need models in the first place?

As a designer, it doesn’t matter if you’ve been practicing for days or decades, it’s inevitable that you’ll be asked to explain what you do and how you do it.

To curious friends and family, you can usually get away with an example and maybe a sprinkling of philosophy thrown in for good measure. …

Yosef Shuman (he/him)

Service Designer / Experience Designer / Professional Happier

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